Left to Right – Donald Cairnduff, Kay Duffy, Wendy Littlejohn and Paul McKee (Social Worker)
Patient Advice and Liaison Service
Kay and Donald visited their office and Carol explained that PALS dealt with concerns about accommodation and concerns about the treatment of patients that could not be sorted out at ward level. They are also a fund of willing information about life in Camberwell – bus routes, directions, taxis etc.
They had other meetings and visited areas of the hospital over the course of a busy two days. Any information regarding new procedures in King’s will now be updated in the FAQ’s section of our website and in any documents our Patient Care team use when offering advice.
Our two hard-working representatives said afterwards “At the end of the visit, we knew a good deal more about King’s and King’s knew a good deal more about us. This was exactly what we had aimed to achieve. A very satisfying couple of days’ work”.
As a result of this visit our Support Group are in an even better position to give the best advice to patients going across to King’s.